mintx1 Privacy Policy

1. Introduction

This Privacy Policy explains how mintx1 ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players and visitors who use our website and mobile application. mintx1 is an online Sports Betting, Casino, Bingo and Slots platform serving players in Pakistan, with all transactions conducted in PKR.

We are committed to being transparent about how we handle your data. This policy is written in plain English so that any player in Pakistan can understand it without needing a legal background. We encourage you to read it fully before registering an account.

By creating a mintx1 account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below. If you disagree with any part of this policy, please do not use the platform.

2. Data We Collect

mintx1 collects personal data in several categories depending on how you use the platform. The table below gives a clear overview of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required for responsible gaming interventions and with your explicit consent.

3. How We Collect Your Data

mintx1 collects personal data through the following channels:

• Direct registration: When you create a mintx1 account, you provide identity and contact information directly through the registration form.
• Account activity: Your betting activity, deposits, withdrawals and in-game behaviour are automatically recorded as part of normal platform operations.
• KYC submissions: When you submit identity documents such as a CNIC, passport or proof of payment method, this data is collected and stored securely.
• Support interactions: Any time you contact our support team via live chat or email, the content of that interaction is recorded for quality and dispute resolution purposes.
• Cookies and tracking technologies: When you browse the mintx1 website or use our app, cookies and similar technologies automatically collect technical and usage data. See Section 7 for full details.
• Payment providers: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or other supported methods, we receive transaction confirmation data from those providers.

We do not purchase data from third-party data brokers or acquire personal data through any other indirect means not listed above.

4. How We Use Your Data

mintx1 uses collected personal data for the following purposes, each of which has a clear and legitimate basis:

• Account management: To create, maintain and manage your mintx1 account, including login authentication and security.
• Payment processing: To process deposits and withdrawal requests in PKR accurately and securely through your chosen payment method.
• KYC and fraud prevention: To verify your identity, confirm you meet the 18+ age requirement and detect or prevent fraud, money laundering or other financial crimes.
• Customer support: To respond to your queries, resolve disputes and provide assistance when something goes wrong with your account or a transaction.
• Platform improvement: To analyse how players use Sports Betting, Casino, Bingo and Slots features so we can improve the overall experience.
• Responsible gaming: To monitor for signs of problem gambling behaviour and, where appropriate, reach out proactively or apply responsible gaming tools to your account.
• Marketing communications: To send you promotional offers, bonus updates and platform news — but only where you have opted in to receive such communications. You can unsubscribe at any time.
• Legal compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements and responding to lawful requests from authorities.

5. Sharing Your Data

mintx1 does not sell, rent or trade your personal data to any third party. We may share your information only in the following limited and necessary circumstances:

• Payment processors: To facilitate deposits and withdrawals, we share necessary transaction details with payment providers such as JazzCash, Easypaisa and Raast. These providers handle data only as required to complete the transaction.
• Game providers: Third-party game studios supplying our Casino, Slots and Bingo games may receive anonymised session data to support game functionality. They do not receive your identity or payment information.
• KYC and identity verification partners: We may use specialist third-party services to assist with identity document verification. These providers process your data under strict confidentiality agreements.
• IT and infrastructure providers: Cloud hosting, data storage and security service providers may process data on our behalf solely to support platform operations.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies or other authorities when required by law or when we have a good-faith belief that disclosure is necessary to protect the safety or rights of any person or to prevent financial crime.
• Business transfers: If mintx1 undergoes a merger, acquisition or sale of assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties who receive your data are contractually required to handle it securely and to use it only for the specific purpose for which it was shared.

6. Payments and KYC Data

Because mintx1 processes real-money transactions in PKR, payment and identity verification data is treated with an especially high level of care. When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer or cards, we receive a transaction reference and confirmation from the payment provider. We do not store your full card numbers or mobile banking PINs on our servers — payment credentials are handled directly by the respective payment provider's secure infrastructure.

For withdrawals, we verify that the destination account matches the payment method used for the original deposit. This is both a security measure and a fraud prevention requirement.

KYC (Know Your Customer) documents — such as your CNIC, passport copy or bank statement — are stored in an encrypted document management system with access restricted to authorised compliance and support staff only. These documents are used exclusively for identity verification and are not shared with any party other than our approved KYC verification partner where applicable.

• KYC documents are retained for the period required by applicable financial record-keeping standards.
• If your account is closed, KYC records may be retained for an additional period as required by law before being securely deleted.
• You will not be asked to re-submit KYC documents that have already been verified unless there is a specific reason to update or re-confirm your information.

7. Cookies and Tracking Technologies

mintx1 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred sports markets (e.g., Cricket or PSL), and display preferences so you do not have to reset them every session.
• Analytics cookies: Help us understand which features are most used, where players encounter problems, and how the platform can be improved. Analytics data is aggregated and does not identify you personally.
• Marketing cookies: Used to track whether promotional campaigns have been effective. These are only active if you have opted in to marketing communications.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies will affect your ability to log in and use the platform normally. Your cookie preferences for non-essential cookies can also be managed through the cookie settings panel on the mintx1 website.

8. Data Retention

mintx1 retains personal data only for as long as it is necessary for the purposes described in this policy. The key retention periods are as follows:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction records: Financial transaction records in PKR are retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping practices.
• KYC documents: Retained for the duration of the account plus a further period as required by applicable financial regulations, after which they are securely deleted.
• Support communications: Chat and email records are retained for up to two years to assist with dispute resolution and quality improvement.
• Marketing data: If you have opted in to marketing, your communication preferences are retained until you unsubscribe. Preference records are kept for a short additional period to ensure compliance with opt-out requests.
• Closed or suspended accounts: Following account closure, core account data and financial records are retained for the period required by applicable law before being deleted or anonymised.

Once the relevant retention period has expired, data is either securely deleted from our systems or anonymised so that it can no longer be linked back to any individual.

9. Security of Your Data

Protecting your personal data is a core operational priority at mintx1. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, misuse or alteration.

• Encryption in transit: All data transmitted between your device and mintx1 servers is encrypted using TLS (Transport Layer Security). You will always see HTTPS in the browser address bar when using the platform.
• Encryption at rest: Sensitive data including KYC documents and financial records is encrypted when stored on our servers.
• Access controls: Access to personal data is restricted on a need-to-know basis. Staff members can only access data relevant to their specific role and responsibilities.
• Security monitoring: Our systems are continuously monitored for suspicious activity. Automated alerts flag unusual login patterns, unusual withdrawal requests or other potential security incidents for immediate review.
• Password protection: Account passwords are stored using strong one-way hashing algorithms. mintx1 staff cannot view your password and will never ask you to share it.
• Regular reviews: We periodically review and update our security practices to address emerging threats and industry best practices.

While we take all reasonable precautions, no system is completely immune to security threats. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users as quickly as practicable and take immediate steps to contain the incident.

10. Your Privacy Rights

As a mintx1 player, you have a number of rights regarding your personal data. You can exercise any of these rights at any time by contacting our support team:

To exercise any of the above rights, contact our support team via live chat or email. We will respond to all verified requests within a reasonable timeframe. We may need to confirm your identity before processing certain requests to protect against unauthorised access to another person's data.

11. Minors and Under-18 Protection

mintx1 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and our KYC process is designed to identify and remove any underage accounts.

If we become aware that a minor has registered an account and provided personal data, we will close that account immediately, forfeit any associated balance and securely delete all personal data associated with the underage registration as quickly as possible.

If you believe that a minor in your household has registered a mintx1 account, please contact our support team immediately so that we can take the appropriate action. We take our responsibility to protect minors very seriously and encourage parents and guardians to use available parental control tools on shared devices to restrict access to gambling websites.

12. Changes to This Privacy Policy

mintx1 may update this Privacy Policy from time to time to reflect changes in how we operate, changes to our services or updates to applicable legal requirements. When we make material changes to this policy, we will notify registered players by email or through a visible notice on the platform.

The updated policy will take effect from the date indicated in the "Last Updated" notice at the top of this page. We recommend reviewing this page periodically so that you remain informed about how we handle your personal data. Your continued use of mintx1 after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If a proposed change is significant and requires your active consent rather than just notification, we will seek that consent before the change takes effect for your account.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way mintx1 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

For privacy-related requests such as data access, correction or deletion, please include your registered email address and a brief description of your request so we can verify your identity and process it efficiently.